FAQs

Shipment

How long does it take?

We take it very seriously that your t-shirts arrive as soon as possible. That is why the majority of the orders will be delivered in 24 hours, excepting external incidences. Deliveries are made from Monday to Friday (we do not deliver on public holidays or non-working days) Since everything is not wholly up to us, we cannot be a 100 per cent sure of the time it will take your package to arrive, but we will make all that we can for it to be as soon as possible.

How much does it cost?

► Península: 5€ for low orders. ► Balearic Island: 10€ for low orders. ► Ceuta and Melilla: 10€ for low orders. ► Canary Islands: 10€ for low orders. ► Europe: 15€.

What will the package be like?

Do you really want to know it? It is a surprise, but we will give you a clue... #welovepizza.

Refunds

There is no problem!

The Maryluis team wants you to enjoy your t-shirt and be happy to take part in our Project, but if you are not happy with it, although sad, we will give you your money back. ► The product must be in perfect state and with the label, it must not have been used. ► It has to be returned in the same conditions in which it was received, with its intact original packaging. ► The return can be made via ordinary registered post to the address we attached in the original shipment. ► Once we have received the package and certified that it fulfils the refund conditions, you will be fully reimbursed for the amount of the order. ► The Customer shall be responsible for the direct cost of returning the Product.

Return

If there should be any defect due to manufacture and/or quality in the purchased item, we will deal with collecting the package within 14 calendar days following receipt and we will send another identical product at no additional cost.

Changes

To request a change of product (either size or model), it has to be done within 14 calendar days following receipt. The customer will have to pay the charge for post and collecting. Return deliveries with unpaid postage will not be accepted.

Terms of use

Use of the content

The company reserves the right to decide, at any time, the products that are offered to users through the web www.maryluis.com. In particular, the Company may at any time add new items to the ones already offered or included in the web, understanding that unless otherwise provided, such new Products shall be governed by the provisions of these General Terms and Conditions. In addition, we reserve the right to suspend or facilitate access and use at any time and without notice of any of the different types of products which are offered in www.maryluis.com. Unless specifically authorized by the company, no one unrelated to it will be allowed to reproduce, transmit or exploit the content of this website. The Company reserves the right to refuse or restrict at its discretion, at any time and without notice, access to this page or any part thereof, to any user who do not comply with the conditions reported in our web or the conditions of use here described. In any case, minors under the age of 18 will not be able to purchase products online on this website. Use of this website signifies the full and unreserved agreement to the Terms of Use here described and its proper use. For this reason we recommend you to read carefully the information contained in them before shopping.

Prices

All stated prices in www.maryluis.com are Euro amounts and are stated including the legal sales tax (IVA). Postage costs that apply in each case are not included in the price of the product, which will be facilitated by the system when the purchase is made.

Shopping and payment methods

www.maryluis.com conforms to all applicable safety standards in Internet. Payments made in the website will be directly carried out by means of a secure payment gateway belonging to the bank, consequently data access to your payment is impossible. www.maryluis.com does not store or have access to the data of its customer’s credit cards. You will be able to pay for your purchases in two different ways: With your credit or debit card or your Paypal account. In this case, a Paypal account will be necessary.

Other doubts

Write to us

In case you had any other doubt or needed any additional information, you can contact us in hello@maryluis.com. We will be delighted to assist you in whatever way we can.
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